Dear United,

Could you please tell me if it is allowed to buy an e-certificate off of e-bay?

Thanks,
genemk2

Dear Mr. genemk2,

Your concern in regard to our e-certificate policy is
appreciated.

I understand your inability to understand our policy on e-certificates.

Please know that your satisfaction with United's service matters to us
and we do not want to lose you. Your comments are important to us and I
have forwarded your views to our United Management Team
responsible for policies for their internal review.

As one of our valued guests, Mr. genemk2, United would be grateful for the
opportunity to serve your present and future travel needs.
Please accept this $200 electronic travel certificate for your
experience. The certificate along with the terms and conditions is
attached below. Customer satisfaction is an integral part of our
commitment to you.

Regards,

United Airlines Customer Relations