Flight/Origin-Destination: AC104/YOW-YHZ
Date: Oct 21
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Front desk was very helpful. Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A, small, 5 min delay
Was the IFE activated on the ground? Yes,
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? N/A - cheese try only
Did crew offer a hot towel prior to the meal service? Yes. Un
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Unsure.
How was the quality of all the meals? OK
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A connecting
Overall experience/any other comments
The crew was very professional and upbeat; a great flight.