Originally Posted by
niksal
1) I never received an answer to the mail I sent to SK, more than a month ago, even though I specifically asked for one
2) Agree that it is not professional enough, and now I have to base this on the responsesI've received from KF. They have a chance of making a difference in customer satisfaction, yet their tone is always defensive, they fail to make the smallest effort to correct situations and mostly it takes a conversation of 3-4 mails back and forth to get anything done.
3) As a total :-::-:
Now got an answer, by mail! It was not stating really anything about the reasons for my original complaint, but it was apologetic and it came with a compensation in the form of some sort of deli-card. I sent it to SK, answer came from KF although this had nothing to do with KF (apart from me being Finnish of course). 1½ months is not good, but at least they came back to me in a semi-professional way and included some sort of compensation. Raise my verdict to :-::-::-: