Returned yesterday on a long range flight on AC (flight not named to protect the innocent in case they did anything wrong). J was sold out and everyone checked in so was not able to use a cert to upgrade.

For my first time in my flying career, I felt that the SD and crew went out of their way to treat me "specially".

• Shortly after take off the SD introduced herself to me (and one other SE passenger). This had happened occasionally before.
• Came by a while later with a J amenity kit to "make my trip a little more comfortable".
• Later asked me if I'd like any wine from the front cabin (and gave me a couple of refills).
• Mid-flight another crew member came to me and asked if I'd like any of the "sneak a snack" offerings from J.

All done very discreetly.

Having just read Calin's piece in En Route about AC wanting to be known for their Customer Service Excellence, I couldn't help but think that at least this one crew got the message. Keep it up!