Originally Posted by
dontcry
I had a stay at Holiday Inn Ocean City with 2 rooms for 2 nights. My account was redeemed for 150K points, which was supposed to be 100K. I called them a couple of times, but every time the customer service took 20-30 minutes to do the math, then came back to tell me there was nothing wrong in my account.
What is the best way to fix such issues?
I can list all the details if needed. Thanks a lot.
Call and talk to a supervisor and tell them that as a loyal costumer you deserve better and you want bonus points for having to deal with there incompetence