Originally Posted by
contikipaul
I still think AC and Aeroplan has a larger number of grumpy, surly, rude employees who dislike Air Canada and dislike the customer than almost any other company I deal with.
If you need to find others, I can point you to a number of US airlines with even surlier, grumpier staff. And, yes, all of them have been through Chapter 11 and/or mergers and layoffs, and some have taken away the employees' pensions. (Many UA FAs are working well beyond retirement age since they lost their pensions; the oldest ones are apparently in their 80s.)