I'm glad its working out for you Tom.

To be fair I flew with AC mainly from 1994-2005. After 2005 when two disastrous trips, back-to-back really made me rethink my travel. Since then, and the insane complaints department, I now will do absolutely anything to avoid them. I even take VIA from Montreal to Toronto now.

I still have to get on AC metal a couple of times a year. Maybe my numerous poor experiences have left me jaded so that nothing they do will ever be right. Maybe. But I fly a lot of airlines, I stay in a lot of hotels, I rent a lot of cars and I eat in a lot of restaurants. I still think AC and Aeroplan has a larger number of grumpy, surly, rude employees who dislike Air Canada and dislike the customer than almost any other company I deal with.