Originally Posted by
contikipaul
Probably do.
But what I'm saying is Air Canada seems to be the dumping ground for rude, grumpy and permanently dour Canadians in need of a job. If you think Air Canada is in the same stratosphere as Cathy etc. then you've simply lost the plot.
This airline is simply overrun with p*55ed off employees who hate the company, the job and us.
I have met a few employees that suit your description (old, grumpy, complaining stewardesses and GAs who havenīt noticed AC isnīt a government agency, but a company in the service sector in a highly competitive environment), but I wouldnīt say this is a problem typical of AC, this problem occurs whenever you have a strong union, and to be honest this problem is much bigger in the US and Europe than it is in Canada.
Iīve probably dealt with a few hundred AC employees this year and the average employee has been very friendly, helpful and perfectly aware that great service will make a customer happy and loyal and pay their salaries.
I think I have only met one rude employee this year, some who were indifferent and a large majority who provided great service.
I guess I wouldnīt be flying Europe-US via Canada if the employees suited your description.