Originally Posted by contikipaul

Jasper I simply disagree when it comes to the company culture that has fostered this 'anti-customer' sentiment.

I'm also not saying American airlines are better or worse. Don't take this the wrong way as I know you are comparing AC to US airlines simply because I am in Rhode Island.

However this is the sort of "Air Canada" thinking I am talking about. They only compare themselves with the US. What they should be looking at is can we hang with Cathay Pacific or Singapore Airlines or Emirates Airlines.

Anyways, they've burned me too many times.