I have seen CO do this twice in the year I have been flying them since they joined *A. Once at IAH on a flight to MGA and the other on a flight from MGA to IAH. The IAH time was an elderly lady whom only spoke Spanish. GA was denying her boarding telling her, in english, that she would have to wait until the evening flight (this was the morning departure for MGA, with only 2 a dat). The agent gave her a boarding pass and sent her on her way. Standing next to the podium and heard everything that transpired. Followed the lady and asked her what had happened and what she was given, Nada! Went back to the agent and asked why the lady had not been compensated due to an IBD. There was alot of back and forth-who are you? none of your business-what do you know about IBD?-none of your business-where are you seated?-none of your business. In the end I asked for a supervisor to rectify the situation. Got sweet old lady $400.00, meal vouchers and parked her in the PC in E terminal. We are still friends to this day, she even invited me for dinner in her modest house in Mayasa. 2nd time something very alike, only part of a missionary group in MGA.

All of this left a very poor taste in my mouth and dim view of CO which I still have to this day. Everyone on this board talks poorly of UA's compensation but I have never heard of these low, underhanded preying on unsuspecting people on UA. I have found UA plays by the rules in these situations.