I agree, it is hard to keep track of each and every 10 points, and it is made even harder by recent changes where they often do not have a pop up window indicating whether or not the operation was successful or not.

I am 0 for 5 in getting the bigger bonuses that I do track. I received three of those, but I had to send them an email with the original offer and the email from the merchant confirming the transaction, and this was way after I should have automatically received them. For the other two I am waiting for 30 days after the transaction, and I suspect that I will have to send them a followup message in a few days.

Also they have not given me double points for the referral bonus, though the web site says that they will be credited by Sept 1. And they still have not consolidated my two accounts (one formerly BonusMail). I have sent them email on both these issues, their response essentially is that I will eventually get those points.

It seems like a lot of work for this program and very sloppy record keeping on their part. But on the bright side I have enough points for 25K AA miles, once they properly credit me.