I asked the moderators to re-open this thread as long as we promise to keep it on-topic so I could discuss our experience at BOS the other day.

Five years ago, I couldn't have found anything nice to say about the BOS TSA. Over the past few years, though, they seem to have developed into one of the most easy-going groups.

Anyway, we were traveling with our 21-month old twins on DL on Friday and I went to use the Platinum expert line. As soon as we approached, three rent-a-cops (not TSA, the outsourced line dragons) were on us like white on rice. I mean, virtually yelling at us as soon as we were there. We tried to turn right to use the Platinum expert line and they started screaming at us to go into the family line, since that's what the TSA prefers. I told them that I don't care what anyone prefers, we're using the expert line. We walked around them and one of them literally started chasing us through the rope line. Finally, they just gave up. Meanwhile, the other passengers were all laughing to the point of tears at the ridiculousness of the situation. Not a one of them had a problem with us in that line.

Five minutes later, the rent-a-cop found us and told us that he was "going to have somebody come talk to us." I'm still waiting.

When we reached the front of the line, we mentioned to the TSO that the line dragons needed to tone it down a bit. He apologized profusely, knew exactly which one it was who was causing the issue and told us he would correct the individual. Then, a second TSO pulled us out of line and walked us right to the front (over our strenuous objections; we really didn't want to cut the line, especially since we were near the front, anyway). All in all, kudos to the TSO for good customer service.

BTW, I should mention that the kids don't come with Blackberries, heavy metal objects or laptops, so we are easily able to get through the WTMD faster than just about anyone else.

Mike