I don't doubt that they answered no. I believe they thought they were treated unfairly. I question whether they really were.

I work for an elderly person (79 years old), and regularly interact with other elderly people. They don't always realize what they have, or what they were told. They may have been given a travel voucher, but didn't understand what they were given.

My boss, who is infinite platinum and 1 million miler, doesn't always understand what GAs or PClub staff tell him. He comes back to the office telling me something that I know not to be true and have to go into co.com to find proof that he's wrong.

That's why I think these women didn't understand what they were given. If I'm wrong, CO needs to find the person who shorted them.