Originally Posted by
EK Captive
For what it's worth, I have NEVER been "treated like king" by Emirates, including the 20-30 F flights and untold J flights over the last 3-4 years. EK has fantastic hardward (mostly), but truly dismal software. Fact is that EK repeatedly has made it clear that they don't really give a damn if I (or anyone else for that matter) flies with the airline. They are taking an extremely short-term view - and for now, they have plenty of business.
I would say they are no better or worse than BA in terms of soft product- nothing mind blowing but not that bad either.
If they had dismal software as you state then I would find someone else to flywith - let alone get to Gold with them!! A Fantastic hardware can only go so far when flying every other week