Originally Posted by
saad
lets hope this doesn't happen to my friend....i keep telling his to use up some of his points....
Your friend's heir(s) should know how to access his accounts. I keep all of my FF accounts, login IDs and passwords in a notebook, and my wife knows where it is. She knows how to book awards out of my accounts, and if she gets stuck, my brother-in-law can help - he's done it with my Southwest, Wyndham, and DL accounts.