A co-worker received the same on a miles upgrade from DFW. Along with the lack of appetizer and desert, I thought she deserved a refund of 10k of the 25k miles she spent to upgrade.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GumboCook:
Class Act by AA. I was wondering if they would do anything about this. Actually I was more letdown by the food than the lack of DVD player (caters were on strike in France so the food was from US and had to be loaded on the plane in ORD, hence no room for the DVD players, they even had to keep the ORD-CDG leftovers cold so they wouldnt smell).
I just receieved the following e-mail from AA wecare.
Dear Mr. GumboCook:
As one of our best customers, you should expect outstanding service from us. That's
why I am terribly sorry to hear from our Inflight Entertainment technician that, due
to a catering strike in Paris, the DVD players were not available when you traveled
with us from Paris to Chicago onboard flight 41 on November 10. There is nothing more
disappointing than settling comfortably in your seat -- expecting to enjoy a good
movie -- only to be told it isn't available. Again, I apologize for your
disappointment.
As a tangible apology, I have credited 5,000 Customer Service Bonus miles to your
AAdvantageŽ account. This adjustment should appear in your account very soon. For your convenience, you can view your account via AA.com.
Thank you for your understanding when the DVDs were not provisioned. Most importantly, thank you for flying with us so often.
We depend on our customers to let us know what is working and what is not. The next
time you feel something deserves our attention, please email us via AA.com at
http://www.aa.com/customerrelations. We'll receive your comments without delay and be
back to you within a few days.
Sincerely,
William R. Hodges
Customer Relations
American Airlines </font>