Originally Posted by FriendlySkies

I emailed them last fall about an incident at MCI. The TDC told me that even though a large sign next to him said F and UA elites could access the priority line, he told me that was untrue, and I had to find a UA employee to say I could use the line... When I emailed, the Person that replied told me that I should contact my airline UA told me to contact TSA...

Waste of an email.