Originally Posted by JumboJ

I got it half resolved. My Kilometers posted (after resubmitting the request).. my partners never did. We've submitted it over and over again and it keeps getting rejected. I've probably made 20 phonecalls trying to straighten it out and I think I'm just wasting time at this point.

LAN keeps saying that Qantas is rejecting the kilometer request because they can't find my partner on the flights. When I talk to Qantas, they have no problem finding her on the flights and it's very clear that we're on the same reservation and that she flew with me. They say that LAN is screwing something up. I don't know why someone at LAN can't just pick up the damn phone and call Qantas. It took about 45 seconds when I called for the Qantas CSR to find my booking number and check to see that we both took the flights. I guess another 10 hours of my time on this goose chase isn't worth as much as 1 minute of the LAN CSR's time. LAN keeps asking for our boarding passes. My partner didn't save hers. It's beginning to look like we're screwed without them, even though Qantas is sitting there ready and willing to relay the necessary info to LAN if only they were properly asked for it.