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Thread: Why aren't DELTA Phone CSR's properly trained?
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Old Oct 15, 2010 | 3:15 pm
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TTT
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Originally Posted by lsugolfer
If you request a companion upgrade, can the Medallion member still receive their upgrade individually or is it a 2 or none deal?
I believe if the Medallion and companion are on the same PNR then the upgrades will process together at the companion upgrade window. If the Medallion and companion are on different PNRs then they will process separately with the Medallion upgrading at their window and the companion at the companion window.
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