Sorry, dchristiva - it's just probably defensiveness that sources from pride. It's tough to put a new product to market at any time, but even more so when it is actually a new concept, too - there's a lot of education involved, and apparently plenty for me as well!

Full disclosure, we have actually experienced some problems, and note there is no limit to the amount of damage baggage handlers can inflict. While there are 500 or so out there already, flying around, 2 have had wheels just smashed. Somehow, the handlers must toss the entire bag and have it land squarely on the back corner where the wheels are. They are beefy wheels, but not beefy enough for those skilled workers! We're changing the design just to be safe, so one like most of your carry-ons - recessed, one piece all the way across the back.

I'd much rather have some feedback on here rather than turn people away, so my sincerest apologies! You folks have the most experience traveling, so I imagine you'd be the hardest on them, and we could learn the most from you.