FlyerTalk Forums - View Single Post - Why aren't DELTA Phone CSR's properly trained?
Old Oct 15, 2010 | 9:10 am
  #2  
mike_plat
 
Join Date: Mar 2006
Location: SFO
Programs: DL DM/MM; UA Premier 1K; AA EXP; ICH Plat Ambassador
Posts: 1,565
If it's any consolation, most CSR's I've spoken to on the Diamond Line are extremely poorly trained as well.
mike_plat is offline