FlyerTalk Forums - View Single Post - Westin Moana Surfrider - Worst hotel ever...! UPDATE: Got a suite; very happy
Old Oct 15, 2010 | 7:29 am
  #17  
Keyser
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Originally Posted by DCF
Wait til you try to go to the Lounge, on the basis that you're a Plat.

They will tell you that yes it is a lounge in a Westin, but it's not branded as a Westin Lounge, and please go away now.

Yup, the Moana is that type of hotel. The two words I would use to describe attitudes to us two years ago on our two stays while the Royal Hawaiian was closed would be "indifference" and contempt".
wow....that's not good....
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