Dear All,
Thank you for your threads, they've been wonderfully helpful. However, I was wondering if anyone knows whether Senior Ferdinando Conte Garcia is still - in 2010 - the president.

We've been cheated more than 4000 euros, because their website said that all economy seats were sold out -- and then when we got to the airport cheated further, because the Iberia people didn't have a record of the electronic tickets (we had the printed out bar code for the very expensive business class tickets) so had to buy new tickets at CDG. Charming stuff no?

Over a month and a half of registered letters to various Customer Relations offices, emails logged on Iberia's site, numerous calls and of course emails to Nicole Mariscal, the "Gerente de Atencion al Cliente" have all amounted to zilch.

Was very happy to see this helpful site, but thought that someone might have an up-to-date suggestion for getting a response.
Kind regards,
CL