Originally Posted by sukn

Why are you so quick to cast aspersions on the focus group participants? Are you suggesting AA went out of its way to recruit DYKWIA types? Those focus groups late last were held in the corner post cities and each city had multiple groups. In my particular group there wasn't a DYKWIA type at all and all of the participants were primarily business travelers with varying status and probably quite representative of AA's typical elite business traveler rather than a FT type.

The only off the mark opinions I can recall were represented by one fellow who thought the solution to AA's problems was to purchase new planes and another fellow whose on-board dining preference consisted of a boiled chicken breast and rice. All in all I would say the group consisted of a good cross section of AA's elites. None seemed terribly unreasonable or uninformed.