Flight/Origin-Destination: AC121 YYZ-YYC
Date: October 13, 2010
Cabin: J
Status: Elite

Pre-departure
Was check in quick and efficient?: Yup. OLCI.

Did you use priority security (if eligible) and if so, was it quick and efficient?: Nexus line, and I was the only guy in it.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?: Yes. Rye and Ginger was nice.

Was priority boarding offered (if applicable to your status) and efficient?: Yes. Worked fine.

If there was a delay, did the gate agent provide timely updates?: NA

Onboard - J cabin:
Were the crew professional & well groomed?: Exceptionally.

If there was a delay, were you provided with timely updates?: Yes.

Was the IFE activated on the ground?: For most people; but mine was broken for the entire flight.

Did crew offer to hang your jacket? Yes.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus were distributed on the ground. Orders were taken in the air by status.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours.

How was the quality of all the meals? Acceptable.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?: NA

Overall experience/any other comments: Brilliant SD today. Would highly recommend him for advancement.