<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jtadman76:
I *just* qualified for EXP, and my first experience with the EXP Desk was not a happy one. I needed award seats to a far-flung destination, and the first agent was so snarky I did the FTR favorite, thanks the agent and called again. The second agent was somewhat better, but was vocally impatient about a task that did take some patience.
I remember seeing something about a certain call center that was to be avoided. Are there any hours I can call to do that? TIA </font>
First, since you "just" made EXP, are you sure you are talking to EXP agents? It took about a week for the tel system to recognize my status and transfer to the right desk.
I don't think there is a right time. I found my special AAngel and I know the agents schedule, so I only call when I know AAngel is working. If it's an emergency I try to reach a backup AAngel that I remember as a good agent from previous calls. EXP agents will give you their full names, try to remember them and write down the ones that gave you good service. It may take some time but eventually you will have some favorites, at which point you could ask for their schedule and if needed ask for them exclusively. That's the nice feature of EXP desk, you are allowed to ask for a specific agent.