FlyerTalk Forums - View Single Post - US Keeping track of your calls - how long do they hold on to the notes?
Thread: US Keeping track of your calls - how long do they hold on to the notes?
View Single Post
Old Oct 13, 2010 | 6:27 pm
  #9  
dcpatti
 
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
Originally Posted by bwiadca
Usually various business have to keep customer data for up to 7 years. I don't know how long airlines will keep this kind of data.
The airline industry has tiered retention. Some data must be retained for as long as 50 years to comply with certain FAA and military regs. Not sure where Customer Relations falls in the mix but many companies just carpet-bomb it and retain everything "forever."

Fortunately for me, this means good job security as I support the software their legal teams use to do their data mining and discovery ^
dcpatti is offline