FlyerTalk Forums - View Single Post - Stay and Points Credit for a Rate Lowered by the Guarantee

Oct 13, 2010 | 7:54 am

#1

GrizShel

Join Date: Apr 2005

Location: Mid-Atlantic

Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.

Posts: 4,214

Stay and Points Credit for a Rate Lowered by the Guarantee

This question was asked about 5 months ago but no one has answered it yet and I cannot find information on the InterContinental Hotels website:

http://www.flyertalk.com/forum/13903007-post87.html

Quote:

Originally Posted by 3544quebec

Had a 4 night stay at the IC Buenos Aires last week at BRG rate of $110/night + tax. The lowest rate on the IHG websites was about $135 + tax. The stay has posted as non-qualifying. Can they really get away with having a best rate guarantee but then claim that because the rate was heavily discounted it doesn't qualify for priority club points/stay credit?

I too am wondering if this problem (loss of stay and points credit) crops up very often when one's rate is lowered after a successful Best Rate Guarantee claim.

If they are doing this the logical way I expect the base points earned would be appropriately lowered according to the rate actually paid, but that otherwise one would receive full stay and bonus points credits.

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