Our company is looking for an Inside Sales Specialist to join our office in the CBD in MEL. The position is part of the Marketing Department. The details are below. Feel free to PM/Email me for any information about this position.

Job Description

The general purpose of the Inside Sales Specialist is to maintain a sufficient pipeline in order for the District Sales Managers to obtain their sales numbers. They will be responsible to follow up and qualify in a timely manner all leads that are generated by Marketing. In addition, this individual will be responsible for identifying target market accounts and entering them into salesforce.com.

Responsibilities include:
• Proactively pursue business-to-business lead generation through warm and cold call prospecting (required: 40-60 calls per day, 8-10 decision-maker conversations)
• Qualification and conversion of all inbound leads
• Follow-up on leads generated by direct mail, trade shows and web site activities including qualification and conversion
• Prospecting and account qualification to add leads to the sales pipeline within the established territory.
• Identify contacts within target companies (employ effective account exploration and account mining tactics)
• Provide excellent customer service (handle all incoming information requests and sales calls promptly).
• Working within the Campaign Management system to identify potential opportunities
• Remain knowledgeable and up-to-date with the software application suite of tools.
• Keep regional Marketing Manager and DSM’s informed of all activity, including timely preparation of reports using a sales force administration tool.
• Actively work with marketing, sales and alliances to build lead generation campaigns and qualification of prospects.
• Pre-event calling and post-event follow up
• Aid in planning/staffing of regional marketing events such as seminars and trade shows.
• Maintain accurate records (update information within contact management system/ database).
• Prepare and distribute information packages.

Essential Duties and Responsibilities


1. Collecting and qualifying incoming lead information according to the corporate key qualifiers. Introducing this information into the lead management system Salesforce.com (SFDC) and forwarding to the relevant DSM’s when appropriate.

2. Completing the information in SFDC through in-depth research on prospects and leads. Maintaining the information up-to-date throughout the several stages of lead management.

3. Supporting and following-up Lead/Demand Generation activities organized by Marketing. This includes coordinating and attending seminars, trade shows, webinars, cold calling actions, …

4. Searching for new leads through Internet, social media monitoring,subscriptions, new databases, partners, etc.

5. Analyzing prospect activity in SalesGenius (Marketing Campaign Management System) and responding accordingly

6. Moving leads to sales opportunities by keeping in contact on a regular basis (calls, mail, visits) and updating the leads with new information (press releases, new products, invitations to events, etc). All activities should be reported in SFDC.

7. In collaboration with Sales, Marketing and Alliances defining a country plan in order to develop territories.

8. Social Media Monitoring: Engaging with social media platforms, creating alerts on keywords, researching topics and sharing information with individuals responsible for producing the content and responses.
Skills

Excellent communication, organizational, problem solving and self-motivational skills.
• Ability to work in a team environment, as well as make independent decisions.
• A strong desire to succeed - tenacious, goal-oriented, persistent, with follow through
• Strong business-to-business telesales/prospecting skills.
• Ability to communicate effectively on the phone with Fortune 1000 / FTSE 500 Line of Business and IT decision-makers.
• Remain current on appropriate issues, products and services throughout ClickSoftware and have the ability to meet the challenges of a dynamic environment.
• A minimum of 2 year of inside sales or business development experience.
• College Degree and computer knowledge preferred.
• Solid understanding of social media tools and vehicles including Linked In, Twitter, Blogs and monitoring tools