Originally Posted by
Dave Noble
You voluntarily chose to book the hotel at a non-refundable rate at the agreed price. That you then chose your mind is irrelevent; if you had wanted flexibility then there were likely flexible rates available to choose from ( albeit likely at a higher price )
Agreed. And exactly how is it malpractice to give the customer what they want?
That it wasn't what they wanted later is irrelevent, at least to me.