I am on a 3part itin that began last Thurs. Comp upgrade for that flight came through fine - but I declined as Mr Sophie was also traveling and did not get upgraded.
2nd leg was yesterday, so as Gold, should have received email on Fri stating upgrade availability. Did not ever arrive.
3rd leg is this Fri, so email should have come today. Nada.
When I spoke with CS, she said she had heard this from some other travelers. Is anyone else experiencing this? Could it be that declining the first leg caused this?
