It's amazing the things that we, as passengers, will find to whine about. Now we're upset (some are, anyway) that FA's want to use carts to make meal service more efficient and safer (yes, it is easier to spill a carried tray during sudden turbulence than to have something fall off a cart). Let's pull the DYWKIA thing at this high class restaurant, and to hell with what might make their job easier and the meal service faster.
And, if we have our way and they have to wear the shackles, it will make the service noisier....and we'll whine about that.
Cheers.
When I was asked to participate in a focus group late last year, I was surprised by how many of the participants (we were all elites) did not enjoy having the carts in aisle for a myriad of reasons. The one that struck me most is a woman who said she would not rather see all the plastics and the foils tops being removed in front of her since that took away from the F experience. I could certainly appreciate her opinion. (This was the same series of focus groups that yielded in all F blanked being shrink wrapped in plastic.)
I think it is safe to say the management is listening to its customers but the FAs aren't necessarily interested in listening to management.
I'll give another example*. When the cheese and crackers dessert choice was first introduced, the flight was catered with a variety of crackers in a large box. The FAs were supposed to present the box to the passengers so that they could select the crackers they wanted from the five or six varieties. How often did you ever see that happen? It happened to me once. Almost all of the time the FAs just selected random three crackers and stuck them on the cheese plate. The rest of the cracker box went to waste.
*I wrote the above example in the past tense because with the recent cutbacks, I'm not sure if the flights are still catered with a variety of crackers.