FlyerTalk Forums - View Single Post - SAS Customer Relations for EBG/EBP

Oct 12, 2010 | 8:29 am

#2

OSL_Commuter

Join Date: Mar 2010

Location: GBG/OSL

Programs: EBP, BA Silver, AVIS President's Club, SIXT Diamond

Posts: 132

Quote:

Originally Posted by Christobal

Hi all fellow Eurobonus readers.

I am wondering what your fellings are in regards to

1) Response time
2) Handling of issues
3) Overall impression :-: to :-::-::-::-::-: rating

My personal feelings so far are

1) too long (more than a week)
2) not professional enough, they need to improve here in regards to what questions they ask from us ie. ask for information they should have access to in SAS systems/SAS staff.
3) :-::-: (so far, lets hope it improves)

Cheers,
Christian

1) I would say that the most I've waited is 24h
2) They always have been able to answer the questions/issues I've had and I'm not sure what your complaints are? In what aspect are they not professional enough?
3) :-::-::-::-::-: as they always have managed to give me a answer, maybe not all the time the answer I wished for, but sure enough they have given me an answer and that is enough for me.

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