Originally Posted by
cafetran
With one angry customer and the power of the internet, it's not worth it to be so INFLEXIBLE considred it's an international brand "HOLIDAY INN". Now I would never go back to this hotel. They will loose all my businesses every year there + all the people I could influence. I also wonder IF THERE IS A CONSUMER PROTECTION ORGANIZATION that I can make a formal complaint about the mal-practice.
You voluntarily chose to book the hotel at a non-refundable rate at the agreed price. That you then chose your mind is irrelevent; if you had wanted flexibility then there were likely flexible rates available to choose from ( albeit likely at a higher price )