Originally Posted by
fmp17
Hi Community,
Are these people who have only very small holdings of airmiles etc or are there other reasons for the breakage, eg too busy to redeem the airmiles/points?
I think breakage is a lot larger than most people think. Starwood's breakage is 56%, according to the latest 10-K (and my math). I'm curious to know how this number stacks up against other programs, but I've never been able to find it in other companies' financials.