Hi,
I've been a Marriott guy for quite awhile and am currently a Platinum member. I'm wondering what people think is the right way to ask for an upgrade. I've seen some members say "I don't ask for an upgrade, sometimes I just get upgraded" and others are at the other extreme "I login to the Marriott website while at the front desk and prove that there are upgraded rooms available if they won't upgrade me". I'm somewhere between the two. I'll almost always ask if they "have a nice room" but usually get told something like "oh yes, we've put you in an executive room" which usually means nothing. On the rare occasion that I'll push it a little with them, I can usually get a bigger room or sometimes (once) a suite, but that is rare. I get the feeling that the standard procedure at the front desk is to tell the member that they are in "an executive room" or something like that and not offer more unless specifically requested. So my question is for those more experienced than I am, what DO you ask for and how do you ask for it? I know my chances are better on weekends or for short stays, but I'd like some advice on how to increase my chances via interaction with the front desk in a way that is nonconfrontational (not my style). Thanks in advance for any help/advice you can give me.