I've only started using the e-store recently, and I noticed on two separate occasions miles were pending in my account at the wrong rate (e.g. 1 mile/£1 spent instead of 2 miles/£1.)

On both occassions I filled out the missing miles form to point this out (before the 40 days expired) and on both occassions I received a response the same day confirming the miles would be manually adjusted to the correct amount. And within a day or two the necessary corrections were made.

I appreciate that things will go wrong from time to time. After having been a regular using of DC's e-store for the past few years, and having to wait weeks for responses to emails to put things right, I have nothing but gratitude for BA's e-store customer service.

I know BA receives a fair amount of stick here when things go wrong, so it's only right we give credit where credit is due too ^