Originally Posted by
Stewchoo
Last week I flew on a "thru" flight from "ORD to YVR" which in reality was ORD to PHX (90min layover) and then PHX to YVR which would total 2670mi (and US lost my bags in ORD for 62 hours, but that is another story). US credited me with 1765mi which would be ORD to YVR direct when this was obviously anything but direct. Am I just being naive to think this is wrong? Thanks for any info
I'm sick of this "through flight" nonsense.
Did you change aircraft in PHX? US's CofC defines a
direct flight as a flight that does not require a change of aircraft. The same CofC defines a
connecting flight as one that required a change of aircraft. "Thru/through flight" is not defined.
If you changed aircraft, I'd write US on this one and push the issue in a big way. Their first response will likely be "sorry can't help you", but just escalate it.
Even if you did not change aircraft, note the "Achieving Preferred Status" T&C on
this page:
The number of Preferred-qualifying miles you'll earn are based on actual miles, or on actual segments flown on qualifying paid tickets, whichever is greater. That's right:
actual miles.