Once again, customer service, United Airlines style.
To those trying to support the GA position, their job is to serve customers and get them on the plane. No one should have had to tell this (idiot, moron, fool) how to do his job. Unfortunately someone has to. Too many of us have had the same "service" from UA gate agents.
And while there are 2 sides to every story, we never seem to get the other side. If UA really "listens" to the FF on this board, as some in other threads have claimed, they would step up and respond to this. But as usual we will only hear silence.
Originally Posted by
cblaisd
^ Indeed. We've only heard one. And we've only had a print version of that, which lacks, of course, the body language, tone of voice, and all those other cues that make for reality.
I hope you are including the body language, tone of voice, and all those other cues from the GA also. Their approach to customers is more often than not incredibly condescending and arrogant.