So frustrated. My flight tonight was delayed, only by about 50 mins, but delayed. I called to find out the reason and reservations who is wonderful double booked me on the earlier flight. it would be tight, but i've driven to sfo enough to know i could make it.

rush rush rush, get to the gate 12 mins before departure, and he says i don't have a ticket and wont' let me on. i said res put me on, they confirmed it, could he please let me on. he says no, have to shut the gate...blah blah, you've all heard the story. meanwhile, as he's telling me he can't let me on, 3 more passengers procede to board the plane (evidence we had not hit the 10 minute mark). i quickly call the 1k desk and they say i'm on the flight, not sure why ga won't let me on. he then goes into this long explanation that i was checked in for the later flight so he has to offload me blah blah, okay fine - how often am i checked into a later flight and go earlier? almost weekly! and i see the gate agents, it takes usually about 60 seconds to do, max 2 mins. definitely enough time.

so i'm on the phone with reservations and they tell me i'm on the flight, the ga won't let me on, the plane is just sitting there and other people are boarding. then he shuts the gate, the little monitor says there are about 30 empty seats and i'm frustrated that i rushed, left early and now i just get to sit here.

so i then get transfered to a supervisor cuz i'm frustrated and they look up the record and say, oh, the gate agent sent us a note in your record that you were late to the gate. now i'm even more frustrated. he had time to sit there and write a note to reservations while the plane was still sitting on the runway (the plane is STILL on the runway - though in all fairness they just disconnected the jetbridge - as the supervisor informs me of the note the gate agent wrote). really? sheesh. i bet it took longer to write the note than it would have to give me a stupid boarding pass.

the res sup is so nice. she takes responsibility (rare) and says it was res' fault, they shouldn't have booked me so close to flight time. i said...they booked me 85 mins before departure. she says, oh...hmm...the note from the GA was blaming res saying they booked it less than 60 mins to flight time and that's against policy. i said that is a direct lie. i know exactly what time they booked me and just look in the record. i said res' was GREAT. they double booked me, did everything properly, and it's good people like them that make me like UA. she offered me comp, i said what is most important is a sup in sfo talks to the GA. i'm sure nothing will be done, and it'll just be a he said, she said, and we all know that on time departure is so important that GA's hide behind it and can get away with it. but oh well.