I think there tends to be some confusion on rooms here, as well as on upgrades at this property, so let me see if I can help out. I have spent many weeks at this property over the past 5 months and have seen many "upgrades". I put this in quotes because you truly need to understand the room type differences.

A Spectacular Studio is considered an upgrade, but this is the same as a wonderful room or whatever they call it, except it is on a higher floor (I think 6 or higher but don't quote me). These are freely given out to plats and I assume golds as well and should be the minimum expected, but also potentially the maximum expected.

At this hotel, they still usually only believe in moving Plats up to a Fantastic Suite which is essentially a Spectacular Studio with maybe 50 more sq ft and a door between the living space and the room. However, they will infrequently grant great upgrades. I have been lucky enough to be in their more expansive suites and they are incredible, but hard to come by. I would suggest continuing to email the GM as George is fairly responsive and generous assuming the day(s) in question are not high capacity.

Best of luck to you!