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Thread: W South Beach, Miami Beach [Master Thread]
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Old Oct 5, 2010 | 3:19 pm
  #322  
Quasiconvexity
15 Years on Site
 
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
Originally Posted by JFKSFOLAX_friend
What you are missing is that the hotel is posting something that is factually incorrect.

According to SPG rules, resort/conference properties do not have to offer Platinums a 4 PM late checkout if it's not available. But, if it is available, they should offer it.

On the property's website, management gave a blanket statement saying that since they are a resort, 4 PM late checkouts are not available.

Is this just wording/semantics? Perhaps. But, if the hotel happens to have low capacity and can offer 4 PM late checkout to Platinum guests, it should.
I did receive a 4PM checkout (with no hassles) on a recent stay. The wording on the website, however, is definitely a little misleading.
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