I'm looking primarily for a senior position (8 years experience) that encompasses one or more of my areas of expertise: SAS Administration, Windows Systems Administration, Jr Project Mgt, Technical Writing/Training. I'm not able to relocate outside of the DC metro area but I am able to travel up to 75% (actually prefer a job with travel opportunity) and my salary requirements are 120k/yr W2 with benefits or a higher 1099 no benefits rate. I am looking to either telecommute (preferred) or work standard business hours in northern VA or DC.

If you've got something along those lines, or know of someone who does, please let me know and I'll forward you an updated copy of my resume in your preferred format. I have references available as well and although I don't hold a clearance I should qualify for a clearance without issue.

You can email me (jenni AT parjen.com) or give me a call at 559-33-Jenni. Thanks!

Resume:

Jennifer M. Parks, MCP, MCSA


OBJECTIVES

SAS Administration
Information Systems Mgt
Jr Project Mgt


QUALIFICATION SUMMARY:
I have eight years experience in designing, documenting, deploying, securing and administering Windows Active Directory networks and four years managing SAS Enterprise BI systems. I have worked in federal government, commercial ISP and education channels. My experience and skill set are broad, ranging from the hardware and low level network configuration competencies to complex server and application management and familiarity with high level languages including VB.NET and JAVA. I demonstrate both a willingness and competency to adapt my skills and learn new technologies quickly as needed. My background in business to business and external customer support is strong. I am adept in negotiating and servicing difficult customers and have been recognized and rewarded repeatedly for my customer service skills. In addition to my strong technical and service capabilities, I also bring to every position a strong work ethic and a desire to bring greater efficiency and cost savings to the employing or contracting office. For example, in one of my projects I conducted a comprehensive cost analysis and implementation that resulted in annual savings in excess of $36,000 for the associated federal office.


SKILLS
Applications:
* WordPerfect, First Choice, MS Office [97-2007], MS Visio, MS Publisher, MS Project, MS Works, Internet Explorer, Maxthon, Mosaic, Netscape, Mozilla, MyIE2, Eclipse, Frontpage, Dreamweaver, NetObjects Fusion, Visual Studio .NET, Remedy, Resolve, Oracle client, PostgreSQL, MS SQL7, MS SQL2000, Access 97-2003, Storefront (2000, 5.0-6.1), Outlook, Outlook Express, Eudora, Pegasus, PostgreSQL, Lotus Notes, Imail Client, Netscape Mail, Intellisync, Activesync, Authentix, ACT, Crystal Reports, IMail 6.0-8.0 Server, Mail Enable Server, Exchange 2000, Tomcat, Xythos, SAS 9.1.3, SAS Enterprise Guide, SAS Management Console, SAS OLAP Cube Studio, SAS Information Map Studio, SAS DI Studio, TrackIt7, What’s Up Gold, Citrix
Coding:
* ASP, ASP.NET, VB, HTML, XML, JAVA, Javascript; experienced in coding against commercial ASP objects [ASPMail, ASPEmail, JMail, ASPUpLoad, SAFileUp, and more]
Data Modeling:
* Relational (MS SQL7/2000, PostgreSQL using SQL), OLAP (SAS datasets and libraries using MDX)
Hardware:
* IBM compatible PC and servers, Cisco routers and firewalls, DSL and cable modems, Xerox Dochutech and Canon Production Systems, Blackberry and Windows Pocket PC, hardware driver installation and troubleshooting
Operating Systems:
* DOS, Unix [on Sun Solaris], Windows 3.x-Vista, WINNT4, Windows 2000 [pro, server, & advanced server], Win2003 server, Windows CE/Pocket PC, Blackberry/Palm OS
Working knowledge of LANs/WANs Technology:
* Ethernet, Wireless, Interframe circuits, Frame relay, DSL & broadband cable networks, network monitoring and security, TCP/IP stack troubleshooting and utilities
Strong communication skills
Excellent problem solving and mathematical abilities
Experienced in writing professional/technical and creative text including contract proposals, quick reference guides, training presentations (incl audiovisual), system documentation and security policies
Experienced in teaching and consultation work
APPLICATION OF SKILLS
7/2006 – 9/2010
SAS Administrator, BSP Project, Orizon, Inc., Rockville, MD

* Responsible for day to day administration of dual Windows server farms
(production and development)
* Develop and oversee backup and disaster recovery procedures
* Develop, implement, and manage security plan, policies and procedures
* Install, configure, manage and support multi-tier implementations of SAS 9.1.3
* Assist SAS development team with SAS programming and ETL as needed
* Coordinate efforts with corporate systems admin on cross domain issues and problem resolution
* Manage and secure public facing web portal (Tomcat) and associated postgreSQL database
* Research, propose, and implement new hardware and software tools to increase project efficiency and security as needed
* Serve as project technical writer - create and maintain comprehensive system and design documentation, operations manuals, and end user guides
* Serve as project requirements manager in compliance with CMMI standards
* Participate in the Federal contracting process- proposal writing, requirements analysis, etc
* Install, configure and maintain Citrix infrastructure

7/2004 – 7/2006 (positions concurrently held)
Director of Information Systems, House Republican Conference (U.S. House of Rep.), Washington, DC
Systems Administrator, Office of Congresswoman Deborah Pryce (U.S. House of Rep.), Washington, DC

* Maintain and secure all IT systems and IT operations for congressional offices listed above, detailed as follows:

> Systems Administration/Developer:
* Research, propose, develop and implement new software tools/programming, website updates, etc in house for HRC network
* Develop and oversee backup and disaster recovery procedures
* Research, propose, develop and implement migration strategy to upgrade existing MS NT4 network to AD 2003
* Autonomously manage day to day operations for dual server farms which include Citrix, Exchange, ITalk, SQL, IIS, MS cluster, and Linux servers
* Manage and operate multiple high-end printing and document production devices including Canon ImagePass and Xerox Docutek devices
* Install, configure and manage network devices including routers, hubs, switches, kvm, load balancer, firewall
* Ensure secure operation of all servers and services to comply with security standards


> Project Management/IT Budget Director:
* Research, propose, and recommend all IT purchases to comply with congressional budget limits and objectives
* Coordinate with other congressional offices, OSM, and 3rd party contractors on obtaining and implementing new services and products
* Monitor equipment inventory and audit vendor service contracts for opportunities to reduce cost and improve contracted service terms

> End User Technical Support:
* Manage helpdesk ticketing volume using Intuit Track-It
* User account administration [quotas, password resets, user creation/deletion/troubleshooting]
* Ensure secure operation of all desktops, laptops and mobile devices to comply with security standards
* Configure and maintain network clients [desktop, laptop, mobile-pda;blackberry] including imaging, TCP/IP setup, exchange configuration, hardware/software installation and troubleshooting
* Create and manage corporate intranet knowledgebase to be used internal customers



12/2003 – 7/2004
Developer/Senior Web Admin/Training Mgr., ActiveHost Inc., Schenectady, NY http://www.activehost.com
* Maintain all responsibilities of prior position at Activehost (see Technical Engineer desc. below), with three new additional areas of competency:

> Developer:
* Research, propose, develop and implement new software tools/programming, website updates, etc in house for Activehost Corporate Network
* Solicit, propose and implement client development and website design projects involving but not limited to: ASP, ASP.NET, PHP, javascript, MSSQL, MySql, ecommerce, and other web and data technologies

> Senior Technical Support/Web Admin:
* Resolve advanced customer technical support escalations [2nd and 3rd tier] and perform conflict resolution
* Serve as on-call admin. as needed for 60+ server farm, as backup for CEO and Director of Operations
* Ensure secure operation of all servers and services to comply with corporate security standards
* Work alongside system administrator on network maintenance and expansion planning
* Create and manage corporate intranet/extranet knowledgebase to be used by >6000 customers

> Training Director:
* Conceive, implement and direct ongoing training programs for technical support staff
* Develop strategic plans for technical support staff long-term development
* Review the competency of team members and provide ongoing feedback to Director of Operations


8/2002 – 12/2003
Technical Engineer/Web Admin, ActiveHost Inc., Schenectady, NY http://www.activehost.com
* Resolved customer technical support issues and perform conflict resolution
* Managed, configured and troubleshot MS WIN2k, Win2003 and WINNT4 server services: IIS5/6, MSSQL2000, MSSQL7, DNS, SMTP, Exchange, Terminal Services.
* Managed, configured and troubleshot primary mail servers [IMAIL, MailEnable] including virtual server creation, user/mailbox error diagnostics, relaying, security, webmail.
* Assisted in the migration/upgrade of WINNT servers and services to WIN2k and Win2003.
* Created, configured, troubleshot and maintain client websites and associated Network IP's on servers.
* Troubleshot client coding including: ASP [javascript, vbscript] and ASP components [ASPMail, ASPEmail, ASPUpload, etc],ASP.Net, SQL statements and connection strings.
* Actively managed server and client website security [NTFS, Authentix].
* User administration [quotas, password resets, user creation/deletion/troubleshooting]
* Access, MySQL and MSSQL. database mgt. [enterprise mgr., query analyzer, DSN's, SQL statements, DB and login creation/backup/maint.]
* Utilized, configured and troubleshot other 3rd party software to meet client needs: ServU, IMAIL, Authentix, ASP Components, Storefront 5.0. 6.0 and 2000, BrowserHawk, DeepMetrix LiveStats, Frontpage, Dreamweaver, Hosting Controller, and more.
* Assisted clients with all aspects of ecommerce service, including installing and configuring 3rd party ssl certs, configuring shared secure paths for clients, troubleshooting ssl issues, troubleshooting real time payment gateway services [linkpoint, cybercash, verisign payflow pro, etc].
* Domain name registration and management on behalf of clients.

Spring 2002 – July 2002
Computer Training Instructor, Troy Senior Center, Troy, NY
* Provided in-depth instruction on basic PC skills and computer operation
* Trained students in understanding Windows OS environments, hardware environments and fundamentals of internet domain naming conventions
* Taught and instilled competency in using common home office applications, such as word processors, financial tools, email programs, internet browsers, etc

Spring 2002
Staff Assistant, Client Services Group, Academic Computing Center, SUNY- Albany
* Researched, diagnosed and solved a persistent disk access failure, reducing the time associated with responding to this failure by more than 90%
* Installed, configured and troubleshot desktop applications
* Assisted faculty in UNIX account configuration and commands
* Trained faculty in accessing internet resources utilizing email [Albany webmail, Outlook], and
* internet browsers[Netscape, MS Internet Explorer]
* Configured clients within the East campus student labs [ghosting, software installations, TCP/IP setup]
* Troubleshot and assisted in the configuration of email clients for POP3 and IMAP protocols

11/2001 - current
Owner and Operator, ParJen Consulting, Manassas, VA
* Reduce cost and time investment associated with system implementation by providing procurement guidance for individual and small business clients
* Install, configure and troubleshoot pc and network hardware including mainboards, RAM, hard drives, floppy drives, CD-ROM, DVD, Ethernet cards and cables, modems, sound/video cards, printers, scanners, monitors
* Troubleshoot and assist in the configuration of email clients for POP3 and IMAP protocols
* Provide in-depth instruction on utilizing desktop applications for home and office use [MS Works, MS Money, Quicken, WordPerfect, MS Office, Lotus 123, MS Outlook, Internet Explorer, Netscape, Eudora, QuickBooks, Peachtree and others]
* Design, code and implement personal and corporate websites
* Assist in the registration of Internet domain names and outsourcing of web hosting services
* Access upsizing and SQL database administration


03/2000 – 11/2001
Customer Service Representative, PSINet Inc, Troy, NY
* Managed, researched and resolved web service, email service, frame relay and ISDN usage disputes for key clients [such as Hewlett Packard], increasing customer satisfaction and resulting in the renewal of top revenue tier client accounts
* Provided clarification and guidance for customers with regard to ISP billing and contract issues
* Actively worked in conjunction with other departments [sales, technical support, etc] toward increased customer retention and satisfaction
* Utilized Remedy servers for ticketing and tracking customer issues and resolutions

EDUCATION/CERTIFICATION

7/2008 Project Management (Learning Tree Intl)

8/2007 User Requirements and Traceability Matrices (Learning Tree Intl)

4/2007 SAS Global Forum 2007 Conference attendee

8/2006 JAVA Programming course (Learning Tree Intl)

2/2005 ASP.NET Programming course (Learning Tree Intl)

1/2005 Microsoft course Advanced SQL Server Queries (Learning Tree Intl)

9/2004 Citrix course #1223b Citrix Metaframe XP Server FR 2-3 (Emergent Online)

8/2004 Microsoft course Advanced Active Directory Troubleshooting (Learning Tree Intl.)

6/2003 MCSA Win2000

6/2002 MCP

3/2002 Microsoft Official Curriculum course #2153 Supporting Win 2000 Network Infrastructure (New
Horizons)

3/2002 Microsoft Official Curriculum course #2126 Managing a Windows 2000 Network (New Horizons)

2/2002 Microsoft Official Curriculum course #2152 Implementing Windows2000 Pro and Server (New
Horizons)

1/2002 Microsoft Official Curriculum course #2151 Win2000 Network and OS Essentials (New Horizons)

BA, Psychology (12/1995)
New Mexico State University, Las Cruces, NM