Originally Posted by
hhoope01
Maybe I'm missing something here, but what rule(s) are they not following?
What you are missing is that the hotel is posting something that is factually incorrect.
According to SPG rules, resort/conference properties do not have to offer Platinums a 4 PM late checkout if it's not available. But, if it is available, they should offer it.
On the property's website, management gave a blanket statement saying that since they are a resort, 4 PM late checkouts are not available.
Is this just wording/semantics? Perhaps. But, if the hotel happens to have low capacity and can offer 4 PM late checkout to Platinum guests, it should.