I also had a Sept. 22 order pending plus a previous one from Sept. 2 that was in limbo. Both had been done after the magic ten days. I called the CS rep and she did not understand why it had not been sent. Both orders did not break the 10 day rule. She sent an internal email, and one order was moving within 24 hours. The second is still up in the air. So give them a call and see if they can help you out.