Originally Posted by
3544quebec
I have a 5 night booking over New Year's Eve for a King Club Darling Harbour View Room using 2 of my Priority Privilege BOGO certificates. The reservation shows the first 3 nights at $315/night and the final 2 nights as free (the nights of the 31st and 1st)
Interestingly my credit card was precharged last week for the entire stay. I made the booking 6 months ago and am sure that there was nothing in the reservation about a full deposit being due 3 months in advance although I am aware that this is common for Sydney hotels over NYE. Unfortunately I seem to have deleted my confirmation from when I made the reservation.
I suppose there are two things I would like to know.
1) As the reservation has now been charged is the hotel required to honor the Priority Privilege Certificates even though it will no longer be a Priority Club hotel?
2) As I booked prior to the announcement of the rebranding wouldn't it have been reasonable for the hotel to notify me that it will no longer be participating in the Priority Club Program and that I will not be getting any points (should have amounted to about 25000 with the current Double Points Promo) or status recognition and given me the opportunity to change to another IHG property prior to charging me for the stay?
You probably need to look at the latest PP specials from September to answer your questions:
You will be able to enjoy your Priority Privilege benefits at both of these properties until 31 October 2010. If you currently hold a booking on Priority Privilege accommodation rates beyond 31 October 2010 (such as 25% off Best Flexible Rate Certificate or the Stay 2 Nights for the Price of 1 Certificate for example) then these rates will be honoured.
However, the Priority Privilege Dining Benefits, Hotel Credit, Breakfast or Dining Certificates will not be honoured beyond the new management date. If you hold such a booking, one of our customer relations staff will be in contact with you shortly or you can contact Customer Relations.
Crowne Plaza Darling Harbour Existing Bookings
Daniel Wong
[email protected]
02 - 9260 3071
Crowne Plaza Parramatta Existing Bookings
Mazin Astiefu
[email protected]
02 – 9685 0347
Of course, if you have a regular booking in place beyond 31 October, it will remain in the reservation system. This booking will not be eligible for all of your Priority Privilege benefits, but it will be held after the management transition.
Thank you for your continued support of Priority Privilege and the Crowne Plaza brand.
We hope to welcome you at one of our other InterContinental, Crowne Plaza or Holiday Inn hotels managed by IHG soon.