SLC Scam/Unacceptable Business Practice - "Trip Saver"
Today, when I picked up my rental car at Thrifty Salt Lake City airport, I found a bogus "trip saver" line item for $4.99/day mixed in with taxes and fees on my contract. It turns out that this Thrifty franchisee automatically adds this charge to all rentals, even though it is not listed on the reservation confirmation, and is not disclosed in any way prior to car pickup. It is removed only if the customer notices it and specifically requests that it be deleted.
The charge covers free roadside assistance for the rental car.
This franchisee also engages in at least one other unacceptable practice - they categorize the Hyundai Sonata as a full-sized car, even though it is listed as a mid-sized car on Thrifty's corporate Web site.