<rant on>

Comcast has been spamblocking my domain for a month, so I can't e-mail anyone on Comcast. I've filled out three reports with their online reporting tool over the course of a month with no response. I have Listed Sender ID, proper SPF record, and matching forward and reverse DNS, so there is no reason for them to block me.

I've just spent a half hour in on line chat with one of their customer "analysts". They claim to have absolutely no way to report this- I have to get a comcast customer to report it for me, or, if I drive out to one of their local sales offices they say I may be able to get the sales clerk to help. Yeah, I spend time, drive out, explain it all to the high school kid behind the counter, and convince them to work on the problem? Or I have to explain it to one of the comcast customers who has e-mailed me (and to whom I can't reply) and explain the issue to them so they can open a ticket on it?

Their online support person stated that the "Local office also has access that we don't, they do have direct contacts to certain department". In other words, the company set up a sandboxed CS department which can not reach other departments to resolve problems.

This is insanely incompetent.

Does anyone have an internal phone number for an intelligent person within the tech area of that company?

</rant off>