Originally Posted by
silver dragon
ok, the rewards are pretty reasonable and easy to accumulate miles. But here's the catch:
1. No miles for discounted fares, beware not all the time will they post this.
They do. Read the terms and conditions for the promo fare if it is a promo fair, and
ALWAYS read the fare conditions for all other fares.
It's not PAL's fault if people won't read the fare conditions. At least they tell you clearly that the fare won't earn miles: other airlines (like CZ or CA) don't tell you anything at all except the fare basis.
Originally Posted by
silver dragon
2. MISSING MILES Almost everytime I fly with them
They have a Web form for missing miles. According to someone here, they post within hours.
Originally Posted by
silver dragon
3. Poor online and phone service. Last time I tried to raise my concern for missing miles, I had to wait for an hour the phone before they told me that they will have to call me back. ...? They have never called back..
Again, use the Web form.
I'm not particularly fond of PAL telephone customer service anymore, especially now that they've been outsourced to ePLDT. You're not alone on that one.
Originally Posted by
silver dragon
4. No online payments and have to wait in line which is usually a mile long (airport ticketing office) unless youre an elite member. which in case you still have to wait for quite some time. I suggest you get a number anyway or come in in the evening or very early in the morning (6am)
Even booking is not done online. The form is tedious and the wait times are awful, but they're bearable if it is not a promo day. The longest I've been in a PAL office on a regular day was one hour in Cubao, and that was because it was almost closing time.
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I highly suggest, however, e-mailing PAL at
[email protected] for your concerns. Of course, remember that PAL has bigger things to worry about at the moment, like making sure that their flight attendants don't go on strike during the All Saints Day weekend.