FlyerTalk Forums - View Single Post - Will Starwood honor a reservation for a hotel that isn't "open" yet? (Milan)
Old Sep 28, 2010 | 8:03 pm
  #6  
HappyCheesehead
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I didn't get to stay as a guest, but Sheraton made it right by putting us up at the Crowne Plaza on a complimentary basis. They even paid for the taxi to the airport since the shuttle at the CP was not running at 5 am when we had to leave. I was very impressed with how they ended up taking care of us. They only let us know they wouldn't be opening until 4 days in advance, and we had already been traveling 10 days at that point so might have missed the notice altogether if we hadn't been checking email regularly.
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